# Fanfix chatting: paid DMs in your voice, and what you still carry

> Fanfix chatting means our staff answer your paid DMs in your voice, to a brief that sets what can and cannot be said and what is never sold. Our chatters sign in to your account with your login and work through our own CRM built for Fanfix, and Fanfix's terms say you must keep that login confidential, so weigh it before you sign. You can read every conversation, and you stay responsible for every message.

URL: https://fanfix-agency.com/fanfix-chatting/  
Language: en

We sell this service, so read what follows as coming from an interested party. It is also the service where Fanfix's documents leave a question open, so their rules come first here and our service second.

## What is Fanfix chatting, and what does Fanfix take from it?

Fanfix chatting is answering the paid direct messages on a creator's account, and on this site it means our staff doing that in your voice. Paid DMs are one of Fanfix's core revenue products: the platform keeps the same 20% on them as on memberships and locked content, and you keep 80%.

The split is in the [Creator Terms of Use](https://auth.fanfix.io/creator-terms-of-use) at §3.1 and §3.2, checked 2026-09-20. Under §2.3 of the same terms, Fanfix sets the minimum price of a paid DM at its sole discretion, so a chatter works above a floor that neither of us chooses.

## Does Fanfix allow an agency to answer your DMs?

Fanfix allows agents on a creator's account and writes agencies into its documents. Its Terms of Service let a creator share her User ID with "agents acting on their behalf", the Creator Terms name an agreement for agencies managing creator accounts, and the Content Guidelines set duties for "each external agency managing Content on behalf of Creators".

The section of the Terms of Service that permits agents also says you must treat your username and password as confidential, and bars users from soliciting, storing, collecting or using another user's login credentials. Our chatters sign in to your account with your login and work through our own CRM built for Fanfix, which is the practice that clause is about, so weigh it before you sign. If you want certainty, ask Fanfix, or a lawyer where you live.

| Clause | What it says | What it means for chatting | Source and date read |
|---|---|---|---|
| Agent access | Creators "may share their User ID with agents acting on their behalf" | An agency may work on your account | [General Terms of Service](https://auth.fanfix.io/general-terms-of-service), read 2026-09-20 |
| Logins | Your username and password must stay confidential, and no user may solicit, store, collect or use another user's login credentials | Our chatters sign in with your login, which is the practice this clause is about | [General Terms of Service](https://auth.fanfix.io/general-terms-of-service), read 2026-09-20 |
| Messaging access for agents | No published method | We work through our own CRM built for Fanfix | Not publicly documented |
| Impersonation | Two clauses bar impersonating others and misleading others | Neither addresses an agent writing for you with your consent | [Content Guidelines](https://auth.fanfix.io/content-guidelines), read 2026-09-21 |
| Telling fans who writes | No rule requires you to tell your fans; every paying fan acknowledges at checkout that "Creators may utilize teams for messaging support" | The acknowledgement is generic, so telling your own fans stays your decision | Fanfix checkout text, read 2026-09-21 |
| Your responsibility | Agents count as "you", and the creator stays personally responsible | You answer for every message from your account | [Creator Terms of Use](https://auth.fanfix.io/creator-terms-of-use), preamble and §1.3, read 2026-09-20 |
| Agency indemnity | Agencies indemnify Fanfix against violations including "deceptive advertising" | The agency answers to Fanfix as well as to you | [Content Guidelines](https://auth.fanfix.io/content-guidelines), read 2026-09-21 |
| Enforcement | Earnings can be withheld at sole discretion, and creators and external agencies can be permanently blacklisted | A breach can cost you earnings and get either of us blacklisted | [Creator Terms of Use](https://auth.fanfix.io/creator-terms-of-use) §3.4(a) and the Content Guidelines, read 2026-09-20 |

## Is it impersonation when an agency writes as you?

Fanfix's rules do not say. Its two impersonation clauses target impersonating other people and misleading others, and neither addresses an agent writing for the account owner with her consent, so the question is open in its documents, and it is not ours to close.

Both sit in the [Content Guidelines](https://auth.fanfix.io/content-guidelines), read on 2026-09-21. The first: "Do not impersonate other individuals or spread misleading information through deep-fake tools, voice-cloning software, or similar AI-enabled technologies." The second: "Don't impersonate others or create accounts for the purpose of violating our Guidelines or misleading others." An agency telling you that either one settles the matter, in either direction, is reading more into two sentences than they hold.

Fanfix does anticipate the practice itself. Its checkout has every paying fan acknowledge that "Creators may utilize teams for messaging support" (Fanfix checkout text, read 2026-09-21). That line is generic: it does not say whether a particular creator uses a team, and it does not decide either clause.

## Who carries the risk if a fan feels misled?

You do, and so do we. The Creator Terms keep you personally responsible for anything done on your account, including by an agent. The Content Guidelines make every external agency indemnify Fanfix against violations of laws, regulations or Guidelines, including requirements on deceptive advertising, and that duty outlives the agency agreement.

The clause in full: "Each external agency managing Content on behalf of Creators shall indemnify, defend, and hold harmless FanFix … arising out of or relating to any violation of applicable laws, regulations, or Guidelines, including requirements on endorsements, deceptive advertising, and AI disclosure. This obligation survives termination of the applicable agency agreement." Your side is §1.3 of the [Creator Terms of Use](https://auth.fanfix.io/creator-terms-of-use), and §3.4(a) lets Fanfix withhold earnings at its sole discretion. Fanfix has not said whether a paid message written by an agency counts as deceptive advertising. If one does, the agency answers to Fanfix for it — and **you still answer for your own account**.

## Should your fans be told that a team helps with your messages?

That is your decision: Fanfix sets no rule requiring you to tell your fans. It does put a general line in front of every paying fan. Its checkout reads: "By clicking Subscribe or making a purchase, you agree to Fanfix's platform terms and acknowledge that Creators may utilize teams for messaging support." The checkout for locked media carries the same acknowledgement (Fanfix checkout text, read 2026-09-21).

That acknowledgement tells a fan that creators may use teams, and says nothing about whether you do, so telling your own fans remains your choice. We support it and recommend it wherever you are willing, since telling fans is the cleanest answer to the deceptive-advertising exposure in Fanfix's agency indemnity. The checkout line does not remove that exposure or your own responsibility for your account, and it settles no legal question.

Disclosure can be one plain sentence on your page, in words you choose, saying that a team helps you answer messages. What disclosure closes is the gap between what a fan believes and what is happening. If you would rather not tell fans, we work to your brief all the same. For certainty about the law where you live, ask a lawyer rather than us or Fanfix.

## How does the chatting service work day to day?

You write the brief, and our staff work inside it. The brief sets your voice, what can and cannot be said, and what is never sold. Our chatters answer from our own CRM built for Fanfix, signed in to your account with your login, and every conversation stays on your account for you to read.

The brief is a document you write before anyone answers a message: how you sound, the subjects you are happy to discuss, the ones that are off limits, what is never for sale, and whether fans are told that a team helps. It is yours to change. On access, Fanfix documents the permission and the login clause in the table above, but not how an agent answers messages. The account stays yours: you can change your password at any time, which ends our access, and you can leave on 14 days' notice. Agency Manager access is a separate thing: the role on a Fan account through which an agency's commission is set up as a Revenue Agreement that Fanfix pays automatically ([Revenue Agreements setup guide](https://blog.fanfix.io/revenue-agreements-setup-guide/), 2026-07-07, checked 2026-09-20).

Because the conversations happen on your account, nothing we tell you about one has to be taken on trust — read the messages themselves, especially in the first weeks.

## What will a chatter never say or sell?

A chatter sends nothing adult and nothing suggestive, in any message, whatever a fan asks for or offers to pay. Fanfix bans nudity in its Terms of Service and calls itself strictly safe-for-work, and our chatters never offer, sell or imply explicit content. They also never promote another paid platform, and never promise what your brief does not allow.

The ban is the [Terms of Service](https://auth.fanfix.io/general-terms-of-service) clause headed "No Nudity or other Prohibited Content", which governs over the older Content Guidelines. A fan who pushes past the line gets a polite refusal in your voice, worded the way your brief says. The other-platform rule carries a price: Creator Terms §2.5 and ToS §8.4 make promoting Patreon, Passes, OnlyFans or any other monetisation platform from a Fanfix account USD $1,000 per violation, chargeable to your payment method on file.

## When is chatting the wrong purchase?

When your fans pay specifically to hear from you and you would not want them told otherwise, when you would rather nobody else signed in to your account, or when you are unwilling to answer for messages you did not type. Fanfix's terms keep that responsibility with you whoever writes, and a commission only pays for itself if the extra revenue outruns it.

Our commission is 30% to 60%, scaling with how much of the work we take on, and it is charged on your share after Fanfix's 20%, on revenue rather than profit. At 30% you keep $56 of every $100 a fan pays and your revenue has to grow by 43% before you are better off in cash; at 60% you keep $32 and it has to grow by 150%. We publish no figure for what chatting adds, because we have none we could stand behind, and the full table is on [pricing](/pricing/).

If you already answer your own messages at a pace you can keep up, keep doing it. The questions to put to any agency before you sign, us included, are on the [apply page](/apply/).

## Can an agency answer paid DMs on a Fanfix account?

Fanfix permits agents on a creator's account. Its Terms of Service let a creator share her User ID with agents acting on her behalf, and its Content Guidelines set duties for external agencies managing creators' accounts. The same terms say her username and password must stay confidential and bar users from using another user's login credentials, and this agency's chatters sign in with her login and work through its own CRM built for Fanfix, so she should weigh that before signing.

## Does Fanfix require creators to tell fans who writes their messages?

Fanfix sets no rule requiring a creator to tell her fans who writes her messages, although its checkout has every paying fan acknowledge that creators may use teams for messaging support. That acknowledgement is generic and does not say whether a particular creator uses one, so telling fans on her own page stays her decision. This agency supports it and recommends it wherever she is willing, as the cleanest answer to the deceptive-advertising clause in Fanfix's agency indemnity.

## Who answers to Fanfix for messages an agency writes?

The creator and the agency both do, in different ways. The Creator Terms keep the creator personally responsible for anything done on her account, including by an agent. The Content Guidelines make each external agency indemnify Fanfix against violations including deceptive advertising, a duty that survives the end of the agency agreement, and creators and agencies alike can be permanently blacklisted.

## What will a chatter never send a fan?

A chatter never offers, sells or implies explicit or adult content, whatever a fan asks for or offers to pay, because Fanfix bans nudity in its Terms of Service and calls itself strictly safe-for-work. Chatters also never promote another paid platform from a Fanfix account, since Creator Terms §2.5 and ToS §8.4 make that USD $1,000 per violation, charged to the creator.